The Cardiometabolic Reset — Terms of Service
Effective Date: October 12, 2026
Last Updated: October 12, 2026
These Terms of Service (“Terms”) govern your use of the website, programs, and services of The Cardiometabolic Reset (“CMR,” “we,” “our,” or “us”). Please read them carefully.
1. Acceptance of Terms
By accessing our website, creating an account, purchasing a program, or using any CMR service, you agree to these Terms, our Privacy Policy, and, if you receive clinical care, our Notice of Privacy Practices and any patient consent forms. If you do not agree, do not use our website or services.
If you receive clinical services, separate informed consent, telehealth consent, and patient agreements also apply. If those documents conflict with these Terms regarding clinical care, those documents control.
2. Our Services
CMR offers educational programs and, for eligible patients, individualized clinical care delivered by a licensed nurse practitioner.
Foundations is a virtual nutrition and lifestyle education program with lessons, videos, meal plans, grocery lists, recipes, and habit-building resources.
The Reset is CMR’s premium program. It may combine educational content with individualized clinical services for eligible patients. The program description at purchase states which components are included.
Individual Care Appointments and the Lifestyle Membership provide individualized clinical care, which may include assessment, laboratory review, treatment planning, prescribing, and follow-up.
We may change, update, or discontinue any program or feature. If a change materially reduces a program you have already paid for, we will offer a reasonable alternative or a prorated refund.
3. Eligibility
To use CMR’s services, you must be at least 18 years old and able to form a binding contract.
Clinical services are available only to patients who are physically located in Illinois at the time of each visit and who meet clinical eligibility requirements. You agree to provide your accurate location at every visit. CMR may decline or end clinical services if they are not clinically appropriate or cannot lawfully be provided.
Educational programs may be available to participants outside Illinois.
4. Educational Content Is Not Medical Advice
Content on our website, social media, and educational programs, including Foundations and the educational parts of The Reset, is general information only. It is not medical advice, diagnosis, or treatment, and it does not create a clinician-patient relationship.
Talk with your own healthcare provider before changing your diet, exercise, medications, or treatment, especially if you are pregnant, nursing, or have a medical condition. Do not stop or change prescribed medications based on educational content.
A clinician-patient relationship with CMR begins only when you complete clinical intake and consent and have your first clinical visit.
5. Medical Emergencies
CMR does not provide emergency care. If you think you are having a medical emergency, such as chest pain, trouble breathing, stroke symptoms, or severe low blood sugar, call 911 or go to the nearest emergency room. If you are having thoughts of harming yourself, call or text 988.
Do not use email, messaging, or program communities for urgent medical issues. Messages may not be seen right away.
6. Telehealth Services
Clinical care is delivered by telehealth through video, phone, or secure messaging. By using clinical services, you understand that:
Telehealth has limits, and a physical exam may not be possible. Your clinician may refer you for in-person care, testing, or another provider when appropriate.
Your clinician decides whether any treatment, prescription, or test is clinically appropriate. Purchasing a program or appointment does not guarantee any specific prescription, medication, or outcome.
You are responsible for giving complete and accurate health information, following your care plan, completing ordered lab work, and keeping your primary care provider informed.
You should join visits from a private location with a reliable connection.
Laboratory, pharmacy, and imaging costs from outside providers are separate from CMR fees unless stated otherwise.
7. Accounts
You agree to give accurate information, keep your login private, and tell us promptly about any unauthorized use of your account. Accounts are personal and may not be shared. You are responsible for activity under your account.
8. Payments, Subscriptions, and Refunds
Payment. Prices are listed at checkout and are due when you purchase. Payments are processed by third-party payment providers. CMR does not bill health insurance. You may submit receipts to your insurer or use an HSA or FSA where eligible, but we do not guarantee reimbursement.
Subscriptions. Memberships renew automatically at the then-current price until you cancel. You can cancel at any time before your next billing date by [insert cancellation method]. Cancellation stops future charges; you keep access through the end of the paid period.
Payment plans. If you choose a payment plan, you agree to pay all installments, even if you stop participating. Missed payments may pause access.
Refunds. [Insert refund policy for each program. Example: Foundations may be refunded within 7 days of purchase if less than 20% of content has been accessed. Clinical visits that have taken place are non-refundable.]
Missed appointments. Please give at least [24/48] hours’ notice to cancel or reschedule. Late cancellations and no-shows may be charged [insert fee] or counted as a used visit.
Price changes. We may change prices for future purchases. We will give you at least 30 days’ notice before a price change affects an active subscription.
9. Program Content and Intellectual Property
All content CMR provides, including lessons, videos, meal plans, recipes, grocery lists, worksheets, graphics, and the CMR, Foundations, and The Reset names and logos, is owned by CMR or its licensors and protected by copyright and trademark law.
When you purchase a program, CMR grants you a limited, personal, non-transferable license to use its content for your own non-commercial use while your access lasts. You may not copy, share, resell, record, publish, or create derivative works from CMR content, or share your login, without our written permission.
If you submit testimonials, feedback, or posts, you allow CMR to use them to improve and promote our services. We will not publish your name, photo, or health details in a testimonial without your separate written consent.
10. Acceptable Use
You agree not to:
Use our services for any unlawful purpose
Give false information, including about your identity, health history, or location
Harass, threaten, or disrespect CMR staff or other participants
Share other participants’ personal or health information from program communities
Interfere with the website’s security or operation, or try to access accounts or data that are not yours
Use automated tools to copy or scrape our content
We may remove content or suspend access for anyone who breaks these rules.
11. Privacy
Our Privacy Policy explains how we collect, use, and protect your information. Clinical information is also governed by our Notice of Privacy Practices.
12. Results and Disclaimers
Health results vary from person to person. Testimonials and examples reflect individual experiences and are not a promise or typical result. CMR does not guarantee any specific weight loss, lab value, or health outcome.
Except as required by law, our website and educational content are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the website will be uninterrupted or error-free.
Nothing in these Terms limits any professional duty owed to you as a patient under Illinois law.
13. Limitation of Liability
To the fullest extent permitted by law, CMR and its owners, clinicians, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
To the fullest extent permitted by law, CMR’s total liability for any claim relating to these Terms or our services is limited to the amount you paid CMR in the 12 months before the claim arose.
These limits do not apply to liability that cannot be limited by law, including liability for gross negligence, willful misconduct, or professional negligence in providing clinical care.
14. Indemnification
You agree to indemnify and hold harmless CMR and its owners, clinicians, and contractors from claims, losses, and expenses, including reasonable attorneys’ fees, arising from your breach of these Terms, your misuse of our services, or false information you provide.
15. Termination
You may stop using our services and cancel any subscription at any time, as described in Section 8.
CMR may suspend or end your access if you break these Terms, fail to pay, or if continuing would be unsafe, unlawful, or clinically inappropriate. If we end a clinical relationship, we will give reasonable notice, help with referrals where appropriate, and provide access to your records as required by law.
Sections that by their nature should continue, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law, survive termination.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in [insert county], Illinois, and you consent to their jurisdiction.
Before filing a claim, you agree to contact us first and try in good faith to resolve the dispute informally for at least 30 days.
17. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms with a new “Last Updated” date and, for material changes, notify active clients by email. Continued use after changes take effect means you accept the updated Terms.
18. General
These Terms, together with our Privacy Policy and any clinical consents or agreements, are the entire agreement between you and CMR about our services. If any part is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms without our consent.
19. Contact Us
The Cardiometabolic Reset (CMR)
Contact: Carly Underkoffler
Email: carly@cardiometabolicreset.com
Website: www.cardiometabolicreset.com
Business Mailing Address: 122 S. Michigan Ave, Suite 1390, Chicago, IL 60603